For Requesters in Japan
Get real English help when you're stuck in Japan.
YuiMate supports difficult moments where translation alone is not enough, through chat and calls for stations, restaurants, and reception desks.
Where YuiMate helps most
- You cannot figure out train transfers or ticket machines
- You need to explain an allergy or a special request at a restaurant
- You are struggling to explain your situation at a hotel or facility desk
Translation tools can convert words, but they do not always help you finish the situation. YuiMate helps you understand what to do next through real conversation.
How to use YuiMate
Get help in four simple steps when you are stuck in Japan.
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1Post your request
Choose a category, add a title, and describe your situation. Quick phrases help you start fast.
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2Track your request
Check Active Threads on Home to see your request status and connect with a supporter.
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3Chat for help
Share your location, photos, and questions. Get guidance in English through chat or call.
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4Local support available
On the Local tab, find nearby supporters on the map and request in-person help when needed.
Safety policy
- In-app reporting and blocking
- Session records for quality and safety improvements
- Clear out-of-scope boundaries (for example, medical interpretation and legal consultation)
FAQ
- Q. Is YuiMate available now?
- A. Yes. YuiMate is available on the App Store for iPhone and iPad.
- Q. Where can I get help?
- A. Chat support works anywhere in Japan. On-site support is currently limited to major city areas and is expanding step by step.
- Q. How much does it cost?
- A. YuiMate is free to download and free to use. Support from our community is provided at no charge.
Get YuiMate for your trip to Japan
Free to download on iPhone and iPad. Ask for help the moment you need it.
