YuiMate

For Requesters in Japan

Get real English help when you're stuck in Japan.

YuiMate supports difficult moments where translation alone is not enough, through chat and calls for stations, restaurants, and reception desks.

Join the Waitlist View Supporter Page

Where YuiMate helps most

  • You cannot figure out train transfers or ticket machines
  • You need to explain an allergy or a special request at a restaurant
  • You are struggling to explain your situation at a hotel or facility desk

Translation tools can convert words, but they do not always help you finish the situation. YuiMate helps you understand what to do next through real conversation.

How to use YuiMate

Get help in four simple steps when you are stuck in Japan.

  1. Post a Request screen
    1

    Post your request

    Choose a category, add a title, and describe your situation. Quick phrases help you start fast.

  2. Home screen with active threads
    2

    Track your request

    Check Active Threads on Home to see your request status and connect with a supporter.

  3. Chat screen with a supporter
    3

    Chat for help

    Share your location, photos, and questions. Get guidance in English through chat or call.

  4. Local Support map screen
    4

    Local support available

    On the Local tab, find nearby supporters on the map and request in-person help when needed.

Safety policy

  • In-app reporting
  • Session records for quality and safety improvements
  • Clear out-of-scope boundaries (for example, medical interpretation and legal consultation)

FAQ

Q. When will it be available?
A. We are currently preparing for launch. Join the waitlist to receive updates first.
Q. Where will it launch first?
A. We plan to start in major city areas and expand step by step.
Q. How much will it cost?
A. Pricing details will be announced before launch.

Be the first to know when we launch

Join the Waitlist